Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. If you feel that your gambling is becoming problematic or you wish to take a break, self-exclusion provides a binding way to prevent yourself from placing bets, making deposits, or accessing casino and sportsbook services. This page explains how self-exclusion works, your options, and the steps to activate it.

Self-exclusion, cool-off, and time-out are three separate responsible gambling tools, each serving a different purpose. A cool-off period (typically 24 hours to 7 days) is a temporary pause during which your account is locked, but you can request to reactivate it before the period ends. A time-out is similar but may last longer (up to 6 months). Self-exclusion, by contrast, is a firm commitment: once activated, your account cannot be reopened until the exclusion period expires, and you cannot cancel or shorten it. Self-exclusion is designed for players who need a stronger safeguard against problem gambling.

When you choose to self-exclude, you can select from the following periods:

You can activate self-exclusion through multiple methods. Choose whichever is most convenient for you.

If you prefer not to log in, you can request self-exclusion by emailing [email protected]. Include your full name, registered email address, account username, and the exclusion period you wish to activate. Our support team will process your request within 24 hours.

You can also contact our support team via live chat, Telegram, or phone (available 24/7). A support representative will guide you through the self-exclusion process and confirm your request.

Once your self-exclusion is in effect, the following restrictions apply immediately:

If you have a remaining balance in your account when self-exclusion is activated, you have the right to request a payout of those funds. To withdraw your balance, contact our support team at [email protected] or via live chat with proof of your identity and the verified payment method on file. Payouts are processed within 24 hours to the original deposit method or a verified alternative account in your name. No fees are charged by Mostbet for this withdrawal.

Self-exclusion cannot be cancelled or shortened before the period expires. This is a key safeguard to protect you from making impulsive decisions. If you have activated a temporary self-exclusion (24 hours to 5 years), your account will automatically reopen once the period ends. If you wish to extend your self-exclusion before it expires, you may request an extension by contacting support; however, you cannot reduce the duration. If you have chosen permanent self-exclusion, your account will remain closed indefinitely unless you submit a formal written request to reactivate it after a minimum of 6 months, which will be reviewed on a case-by-case basis.

If you wish to exclude yourself from multiple gambling operators at once, you may register with national or regional self-exclusion schemes. These registries allow you to block access across many licensed operators simultaneously.

Mostbet respects registrations with these schemes. If you are registered with any of these multi-operator registries, you should not be able to open or maintain an account with us. If you believe you have been able to register despite being on a registry, please contact support immediately.

In addition to account-based self-exclusion, you may use third-party software tools that block access to gambling websites and apps at the device level. These tools work independently of Mostbet and can provide an additional layer of protection.

These tools are independent of Mostbet and are managed by third-party organizations. Installing one of these blockers can help prevent you from accessing gambling services even if you attempt to circumvent your self-exclusion.

If you are struggling with problem gambling, support is available. The following organizations offer free, confidential help:

Mostbet also provides access to responsible gambling resources and counseling referrals. If you need help, contact our support team at [email protected], and we will provide you with information about local and international support services.

No. Self-exclusion is binding and cannot be cancelled or shortened before the period expires. This is a regulatory requirement and a core feature of responsible gambling. If you are tempted to circumvent your self-exclusion, we encourage you to reach out to a support organization or contact our support team for alternative help.

When your self-exclusion period expires, your account will automatically be reactivated. You will receive a notification (if you have opted in to communications) informing you that your account is now accessible. You can log in and resume play if you wish. However, you are not obligated to return; if you feel you still need a break, you can immediately activate a new self-exclusion period.

Yes. You can request to extend your self-exclusion by contacting [email protected] or our support team. You may extend your period to a longer duration, but you cannot shorten it. Extensions are processed immediately upon request.

Your account and any loyalty points or VIP status will be preserved during your self-exclusion period. Once your exclusion ends and your account is reactivated, you can access your points and resume your VIP tier status. However, you will not earn new points or benefits while excluded.

No. Our systems are designed to prevent you from opening a new account while an active self-exclusion is in place on any existing account. If you attempt to register, our verification process will detect your self-exclusion and block the registration. This protection applies across all accounts associated with your identity.

Once you activate self-exclusion, you will receive a confirmation message on screen and via email to your registered address. You can also contact support to confirm that your self-exclusion is in effect. When you attempt to log in, you will see a message stating that your account is excluded.

If you are in crisis or need immediate support, please contact a problem gambling helpline or counseling service (see the Support and Help Organizations section above). Our support team can also provide you with resources and referrals. While we cannot reopen your account early, we can connect you with professional help.

In addition to self-exclusion, Mostbet offers other responsible gambling features to help you manage your play. You can set deposit limits, loss limits, and session time limits through your account settings. You can also enable reality checks, which remind you of how long you have been playing. These tools work alongside self-exclusion to provide comprehensive protection.

If you have questions about self-exclusion or need assistance, the mostbet company support team is available 24/7 to help. You can reach us via live chat on mostbet.net.pk, email at [email protected], Telegram, or phone. Our team speaks English, Urdu, Hindi, and 22+ other languages and will respond to your request within 2 minutes on average.