Dispute Resolution

This page explains how to resolve disputes that arise from your use of Mostbet (mostbet.net.pk). A dispute is a disagreement between you and Mostbet regarding a transaction, account balance, game outcome, bonus terms, or any other matter related to your account or betting activity. Disputes are distinct from general complaints; they are formal claims that require structured resolution through our internal procedure and, if necessary, through an independent Alternative Dispute Resolution (ADR) provider.

Before filing a dispute with an external ADR provider, you must first submit a formal complaint to Mostbet through our internal complaints procedure. This allows us the opportunity to investigate and resolve your concern directly. You can contact our support team via live chat, email at [email protected], Telegram, or phone. Our team operates 24/7 and responds in under 2 minutes on live chat. We will acknowledge your complaint and provide a substantive response within 8 weeks. For full details on how to lodge a complaint, please refer to our Complaints Procedure page.

You may escalate your complaint to an independent ADR provider in the following circumstances:

Mostbet is committed to fair and impartial dispute resolution. Disputes are handled by an independent ADR provider in accordance with our license terms. The specific ADR provider and their contact details will be provided to you in writing when you become eligible to file a dispute. You may also contact our support team to request the current ADR provider's details and instructions for filing.

When you file a dispute with the ADR provider, you will need to submit relevant documentation, including your account details, transaction history, correspondence with Mostbet, and a clear statement of your claim. The ADR provider will review all evidence and typically issue a decision within 90 days of receipt of your complete submission. You will be notified of the outcome in writing.

There is no cost to you for filing a dispute with the ADR provider. Mostbet covers all ADR fees and administrative costs. You may pursue ADR at no financial risk.

Once the ADR provider issues a final decision, Mostbet is bound by that decision and will comply with any award or remedy ordered. The decision is binding on the operator and enforceable. You retain the right to pursue court proceedings if you are dissatisfied with the ADR outcome, although ADR decisions are generally final for dispute resolution purposes.

Mostbet operates under a Curaçao eGaming license. Disputes are resolved in accordance with the terms of this license and applicable Curaçao gaming regulations. The ADR process follows international standards for fair and transparent dispute handling. By using Mostbet, you agree to submit disputes to ADR before pursuing litigation.

If you believe Mostbet has breached its license conditions or regulatory obligations, you may lodge a complaint with the Curaçao eGaming Authority in addition to or instead of pursuing ADR. Contact details for the regulator can be obtained from our support team. Regulatory complaints are handled separately from player disputes and may result in an investigation by the licensing authority.

If you are not satisfied with the ADR decision or if ADR is not available for your dispute, you retain the right to pursue legal action through the courts. Court proceedings would be conducted in accordance with the jurisdiction specified in our Terms and Conditions. However, we encourage you to exhaust the internal complaints procedure and ADR process before initiating court proceedings, as these routes are faster and more cost-effective. For assistance with your mostbet login pakistan and account access during a dispute, please contact our support team.